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Local Support

What separates MML from other specialist equipment suppliers in Hong Kong is the company’s service/maintenance capability and commitment. MML operates 3 fully equipped and staffed  workshops  in Hong Kong, one in Wanchai (at company HQ) and two at Hong Kong International Airport (Super Terminal 1 and Airside).

Staffing includes fulltime technicians that are professionally trained on a wide range of equipment, including cargo x-ray scanners, explosive trace detection equipment, mill-spec intercom systems, night vision devices, hovercraft and an extensive range of communication equipment. Many of the products handled by MML are serviced and maintained locally throughout the service life of the equipment.
MML can offer fully extended warranty options on most equipment the company offers. Ad-hoc service and repair options are also available. MML currently services/maintains over 250 pieces of equipment under contract.

MML  holds a considerable inventory of spare parts and consumables and maintains exceptional channels of supply to minimize down time of all equipment offered.
MML takes full responsibility for the equipment they provide in Hong Kong and Macau — during and long after the warranty period of the item.

If equipment cannot be repaired locally, MML will ensure that repairs are quickly made through the manufacturer or other facilities.

MML strives to offer the very best products available globally. Quality and reliability are rarely an issue.
Because much of the equipment supplied by MML is used in critical security operations, operational availability is essential.

For this reason MML maintains a 24/365 service hotline and has onsite repair reach across all of Hong Kong.